.vpc-enquiry-source{margin-block:var(--vpc-space-2)}.vpc-enquiry-embedded{padding-block:var(--vpc-space-2);min-width:0}.vpc-enquiry-embedded .vpc-reception-form{min-width:0}.vpc-enquiry-embedded textarea,.vpc-enquiry-embedded select{max-width:100%}.vpc-enquiry-totals{display:flex;flex-wrap:wrap;gap:var(--vpc-space-4)}.vpc-enquiry-totals dd{margin:0;font-weight:700}.vpc-reception-toolbar select,.vpc-reception-toolbar input:not([type=checkbox]){min-height:var(--vpc-control-height);padding:var(--vpc-space-2);color:var(--vpc-text-primary);background:var(--vpc-surface-raised);border:1px solid var(--vpc-border-subtle);border-radius:var(--vpc-radius-sm);font:inherit}.vpc-reception-head .vpc-workspace-tabs{min-width:0;max-width:100%;overflow-x:auto;flex-wrap:nowrap}.vpc-reception-head .vpc-workspace-tabs button{flex-shrink:0}.vpc-routing>p{margin:6px 0;max-width:1050px}.vpc-routing-help{color:var(--vpc-text-secondary);font-size:12px}.vpc-routing-filter{display:grid;gap:4px;max-width:320px;margin:10px 0;font-size:12px}.vpc-routing-editor{display:grid;grid-template-columns:minmax(210px,280px) minmax(0,1fr);gap:18px;align-items:start}.vpc-routing-editor>.vpc-reception-list{max-height:65vh;overflow-y:auto}.vpc-routing-editor>.vpc-reception-form{margin:0;min-width:0}.vpc-routing-editor .vpc-reception-row{padding:9px;gap:5px}.vpc-routing-editor .vpc-reception-row small{font-size:12px}.vpc-routing-badge{display:inline-block;align-self:start;width:fit-content;padding:2px 6px;border-radius:4px;border:1px solid currentColor;font-size:12px;font-weight:600}.vpc-routing-badge--available{color:var(--vpc-status-success-fg);background:var(--vpc-status-success-bg)}.vpc-routing-badge--busy{color:var(--vpc-status-waiting-fg);background:var(--vpc-status-waiting-bg)}.vpc-routing-badge--unavailable{color:var(--vpc-status-urgent-fg);background:var(--vpc-status-urgent-bg)}.vpc-routing-badge--unknown{color:var(--vpc-text-secondary);background:var(--vpc-surface-raised)}.vpc-routing-preview{margin:8px 0;padding:10px 12px;border:1px solid var(--vpc-border-subtle);border-radius:4px}.vpc-routing-preview li{margin:6px 0;overflow-wrap:anywhere}@container reception-panel (max-width: 760px){.vpc-routing-editor{grid-template-columns:minmax(0,1fr)}.vpc-routing-editor>.vpc-reception-list{max-height:240px}}.vpc-routing-editor .vpc-reception-form fieldset{min-width:0;display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,240px),1fr));gap:10px;padding:10px;border:1px solid var(--vpc-border-subtle)}.vpc-routing-editor .vpc-reception-form legend{padding:0 6px}.vpc-routing-editor .vpc-reception-form label{font-size:12px;align-content:start}.vpc-routing-editor .vpc-reception-form textarea{min-height:60px}.vpc-routing-editor .vpc-reception-form .vpc-reception-toolbar{grid-column:1 / -1;position:sticky;bottom:0;background:var(--vpc-surface-raised);margin:0;padding:8px 0}.vpc-routing-actions{display:flex;align-items:end;flex-wrap:wrap;gap:12px;margin:10px 0}.vpc-routing-actions .vpc-routing-filter{margin:0;flex:1}.vpc-routing-filter input{box-sizing:border-box;width:100%;min-height:var(--vpc-control-height);border:1px solid var(--vpc-border-subtle);border-radius:var(--vpc-radius-sm);background:var(--vpc-surface-raised);color:inherit;padding:7px 9px;font:inherit}.vpc-routing>.vpc-reception-toolbar{margin:8px 0}.vpc-routing-editor .vpc-reception-form input:not([type=checkbox]),.vpc-routing-editor .vpc-reception-form select{min-height:var(--vpc-control-height)}.vpc-routing-import{margin:8px 0}.vpc-routing-import-list{list-style:none;padding:0;max-height:320px;overflow-y:auto}.vpc-routing-import-choice{display:flex;gap:10px;min-height:var(--vpc-control-height);align-items:start;padding:6px;border-bottom:1px solid var(--vpc-border-subtle)}.vpc-routing-import-choice>span{min-width:0;overflow-wrap:anywhere}.vpc-routing-import-choice small{display:block;font-size:12px;color:var(--vpc-text-secondary)}.vpc-routing-import-choice .vpc-routing-badge{margin-left:6px}.vpc-reception{min-width:0;height:100%;display:flex;flex-direction:column;overflow:auto;color:var(--vpc-text-primary)}.vpc-reception-head{display:flex;align-items:center;flex-wrap:wrap;gap:12px;padding:14px 20px;border-bottom:1px solid var(--vpc-border-subtle)}.vpc-reception h1{display:flex;align-items:center;gap:8px;font-size:18px;margin:0}.vpc-reception h2{font-size:16px;margin:0 0 12px}.vpc-reception h3{font-size:14px;margin:16px 0 8px}.vpc-reception p{line-height:1.55}.vpc-reception-panel{min-width:0;min-height:0;flex:1;padding:16px 20px;container:reception-panel / inline-size}.vpc-reception-status{padding:8px 20px;border-bottom:1px solid var(--vpc-border-subtle);color:var(--vpc-text-secondary);font-size:12px}.vpc-reception-notice{padding:10px 12px;border:1px solid var(--vpc-border-subtle);border-radius:var(--vpc-radius-sm);margin:10px 0}.vpc-reception-error{color:var(--vpc-status-urgent-fg, #b42318)}.vpc-reception-columns{display:grid;grid-template-columns:minmax(230px,280px) minmax(0,1fr);gap:24px}.vpc-reception-queue-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:12px}.vpc-reception-queue-heading h2{margin:0}.vpc-reception-queue-heading>span{font-size:12px;padding:2px 7px;border-radius:10px;background:var(--vpc-status-info-bg);color:var(--vpc-text-primary)}.vpc-reception-search{display:grid;gap:6px;margin-bottom:10px;font-size:12px}.vpc-reception-state{display:inline-block;font-size:12px;font-weight:600;border:1px solid var(--vpc-border-subtle);border-radius:4px;padding:3px 6px;margin-top:7px;color:var(--vpc-text-secondary)}.vpc-reception-state--hannah_active{color:var(--vpc-brand-violet);background:var(--vpc-brand-violet-subtle);border-color:var(--vpc-brand-violet)}.vpc-reception-state--staff_active{color:var(--vpc-status-success-fg);background:var(--vpc-status-success-bg);border-color:var(--vpc-status-success-border)}.vpc-reception-state--connecting_staff{color:var(--vpc-status-waiting-fg);background:var(--vpc-status-waiting-bg)}.vpc-reception-state--connection_lost{color:var(--vpc-status-urgent-fg)}.vpc-reception-empty{padding:36px 20px;max-width:440px;color:var(--vpc-text-secondary)}.vpc-reception-empty h2{margin-top:16px;color:var(--vpc-text-primary)}.vpc-reception-watchers{display:flex;flex-wrap:wrap;align-items:center;gap:10px 22px;border-block:1px solid var(--vpc-border-subtle);padding:10px 0;margin:12px 0;font-size:12px}.vpc-reception-watching{display:flex;align-items:center;flex-wrap:wrap;gap:8px}.vpc-reception-watching>span{color:var(--vpc-text-secondary)}.vpc-reception-handling{display:flex;align-items:center;flex-wrap:wrap;gap:6px 12px;padding:8px 12px;border-left:3px solid var(--vpc-text-muted);background:var(--vpc-surface-raised);min-width:0;overflow-wrap:anywhere}.vpc-reception-handler-label{color:var(--vpc-text-secondary)}.vpc-reception-handling strong{display:block;font-size:14px}.vpc-reception-handler-status{display:block;font-size:12px;margin-top:2px}.vpc-reception-handling--hannah_active{border-color:var(--vpc-brand-violet);color:var(--vpc-brand-violet);background:var(--vpc-brand-violet-subtle)}.vpc-reception-handling--staff_active{border-color:var(--vpc-status-success-fg);color:var(--vpc-status-success-fg);background:var(--vpc-status-success-bg)}.vpc-reception-handling--connecting_staff,.vpc-reception-handling--connection_lost{border-color:var(--vpc-status-waiting-fg);color:var(--vpc-status-waiting-fg);background:var(--vpc-status-waiting-bg)}.vpc-reception-watching ul{display:flex;flex-wrap:wrap;gap:6px;padding:0;margin:0;list-style:none}.vpc-reception-watching li{display:inline-flex;align-items:center;gap:5px;padding:3px 7px;border-radius:4px;background:var(--vpc-surface-raised);overflow-wrap:anywhere}.vpc-reception-viewer-dot{width:5px;height:5px;background:var(--vpc-text-link);border-radius:50%}.vpc-reception-watchers p{flex-basis:100%;margin:0;font-size:12px;color:var(--vpc-text-secondary)}.vpc-reception-list{display:flex;flex-direction:column;gap:1px;min-width:0}.vpc-reception-row{text-align:left;width:100%;color:inherit;background:transparent;border:0;border-bottom:1px solid var(--vpc-border-subtle);padding:12px 10px;border-left:3px solid transparent;cursor:pointer;font:inherit}.vpc-reception-row[aria-pressed=true]{background:var(--vpc-status-info-bg);border-left:3px solid var(--vpc-text-link)}.vpc-reception-row:hover{background:var(--vpc-surface-raised)}.vpc-reception-row:focus-visible{outline:2px solid var(--vpc-text-link);outline-offset:-2px}.vpc-reception-row strong,.vpc-reception-row small{font-size:12px;display:block;overflow-wrap:anywhere}.vpc-reception-row small{color:var(--vpc-text-secondary);margin-top:5px}.vpc-reception-toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:10px 0}.vpc-reception-form{display:grid;gap:12px;min-width:0;margin:12px 0}.vpc-reception-form label{display:grid;gap:5px;font-size:13px}.vpc-reception-form input:not([type=checkbox]),.vpc-reception-form textarea,.vpc-reception-form select,.vpc-reception-filter{width:100%;box-sizing:border-box;font:inherit;color:inherit;background:var(--vpc-surface-raised);border:1px solid var(--vpc-border-subtle);border-radius:var(--vpc-radius-sm);padding:8px;min-width:0}.vpc-reception-form textarea{min-height:85px;resize:vertical}.vpc-reception-form input:not([type=checkbox]),.vpc-reception-form select,.vpc-reception-filter{height:var(--vpc-control-height);min-height:var(--vpc-control-height)}.vpc-reception-inline-filter{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px}.vpc-reception-inline-filter .vpc-reception-filter{width:auto}.vpc-reception-form .vpc-reception-check{display:flex;align-items:center;gap:8px}.vpc-reception-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,260px),1fr));gap:12px}.vpc-reception-transcript{list-style:none;padding:0;margin:0}.vpc-reception-transcript li{display:grid;grid-template-columns:110px minmax(0,1fr);padding:10px 12px;border-left:3px solid var(--vpc-reception-speaker-colour);background:var(--vpc-reception-speaker-tint);margin-bottom:6px;gap:12px}.vpc-reception-turn--caller{--vpc-reception-speaker-colour: var(--vpc-brand-teal);--vpc-reception-speaker-tint: var(--vpc-brand-teal-subtle)}.vpc-reception-turn--hannah{--vpc-reception-speaker-colour: var(--vpc-brand-violet);--vpc-reception-speaker-tint: var(--vpc-brand-violet-subtle)}.vpc-reception-turn--staff{--vpc-reception-speaker-colour: var(--vpc-status-success-fg);--vpc-reception-speaker-tint: var(--vpc-status-success-bg)}.vpc-reception-speaker-name{display:block;overflow-wrap:anywhere;color:var(--vpc-reception-speaker-colour);font-size:13px}.vpc-reception-speaker-role{display:block;color:var(--vpc-reception-speaker-colour);font-size:12px;margin:2px 0 4px}.vpc-reception-speaker .vpc-reception-meta{display:block;font-size:12px}.vpc-reception-transcript p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.vpc-reception-meta{color:var(--vpc-text-secondary);font-size:12px}.vpc-reception-detail{min-width:0;container:reception-detail / inline-size}.vpc-reception-caller-context{border-top:1px solid var(--vpc-border-subtle);border-bottom:1px solid var(--vpc-border-subtle);padding:10px 0;margin:10px 0}.vpc-reception-caller-context summary{font-size:13px;cursor:pointer}.vpc-reception-table{width:100%;border-collapse:collapse;text-align:left;font-size:13px}.vpc-reception-table td,.vpc-reception-table th{padding:10px 8px;border-bottom:1px solid var(--vpc-border-subtle);overflow-wrap:anywhere}.vpc-reception audio{max-width:100%}.vpc-reception-arrival,.vpc-reception-voice{position:fixed;bottom:16px;right:16px;z-index:1000;max-width:min(720px,calc(100vw - 32px));display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:12px 16px;border:1px solid var(--vpc-border-subtle);border-radius:var(--vpc-radius-sm);background:var(--vpc-surface-raised);color:var(--vpc-text-primary);box-shadow:0 3px 14px #0002}.vpc-reception-arrival{top:72px;bottom:auto;flex-direction:column;align-items:flex-start}@media(max-width:800px){.vpc-reception-panel,.vpc-reception-head{padding:12px}}@container reception-panel (max-width: 760px){.vpc-reception-columns{grid-template-columns:minmax(0,1fr)}}@container reception-detail (max-width: 480px){.vpc-reception-transcript li{grid-template-columns:minmax(0,1fr);gap:6px}.vpc-reception-speaker{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 8px}.vpc-reception-speaker-role{margin:0}}